nagahoki Platform Privacy Notice

This page describes what we collect when you use nagahoki and how we keep that data protected. We at nagahoki are committed to transparency about personal data—what we gather, why we gather it, who has access, and what rights you have over your information.

When you register an account, deposit funds, place bets, or withdraw winnings on nagahoki, we collect information necessary for account verification, payment processing, and regulatory compliance. This includes your name, identity number, address, email, phone number, and payment method details. Every piece of data we collect serves a specific purpose: account security, fraud prevention, or legal obligation.

Our privacy practices are governed by applicable data protection laws in the jurisdictions where we operate. We do not sell your data to third parties for marketing. We do not use cookies to track your activity across the internet. We encrypt all sensitive data in transit and at rest. This notice explains our full data policy and your rights under it.

Our nagahoki Data Collection Practices

What We Collect at Registration

When you open an account on nagahoki, we require your legal name, date of birth, national identity number (KTP, passport, or equivalent), residential address, email, and mobile phone number. We collect this information to verify your identity, confirm your age, and establish your account eligibility under local law. We do not share this data with advertisers or third-party marketers.

We also collect information about your account settings: preferred language, time zone, currency, and password. Your password is encrypted and stored securely; we never see your password in plaintext. If you enable two-factor authentication (2FA), we store your 2FA method (authenticator app or phone number) for account recovery and security.

Payment and Transaction Data

Every deposit and withdrawal on nagahoki generates transaction records. We collect your payment method details (bank account, DANA username, e-wallet number, mobile banking account, etc.), deposit amounts, timestamps, and destination currency. This data is necessary for:

• Processing deposits and withdrawals accurately.
• Detecting fraudulent transactions and preventing money laundering.
• Reconciling your account balance with our payment processors (local payment, online payment, e-wallet, mobile banking, local payment gateways, and mobile payment networks).
• Complying with anti-money laundering (AML) and know-your-customer (KYC) regulations.

We do not store full payment card numbers or bank account numbers on our servers. Payment processors handle the actual card / account data; we receive only tokenized references and confirmation of payment success. This design limits our exposure to payment fraud and keeps your bank details safer.

Betting and Gaming Activity

Every bet you place on nagahoki—whether on Liga 1, Piala AFF, live dealer tables, slots like Aviator or Sweet Bonanza, or esports markets—creates a record. We collect: game/market name, stake amount, odds, result, profit/loss, and timestamp. This data helps us calculate your weekly cashback, monitor your VIP tier progression, and detect unusual betting patterns that might signal account compromise.

We retain your betting history indefinitely for your account records and our compliance obligations. You can view your full betting history in your nagahoki account dashboard under "Bet History" or "Game Activity." We do not use your betting data to create marketing profiles or sell to advertisers.

Third-Party Processors

We at nagahoki work with third-party service providers to deliver our services. These include:

• Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet networks, and bank partners (mobile banking, local payment, online payment, e-wallet) for payment settlement.
• Identity verification providers: Third-party KYC vendors who confirm your identity and age using government documents.
• Fraud detection services: External vendors who monitor for suspicious betting patterns and account abuse.
• Cloud hosting providers: Data centres that host our servers and databases.
• Email and support services: Platforms for customer support, notifications, and account recovery.

We require all third-party processors to sign data protection agreements, limiting their use of your data to the specific service they provide. They do not have permission to use your data for marketing or to share it with other parties.

Cookies and Tracking

We at nagahoki use cookies only for essential functions: keeping you logged in, remembering your language preference, and preventing cross-site request forgery (CSRF) attacks. We do not use tracking cookies or third-party analytics that follow you across the internet. We do not use pixels or tags to monitor your activity on other websites.

If you disable cookies in your browser, you will not be able to log into your nagahoki account (session management requires cookies). You can clear cookies at any time; your next login will create a new session cookie. Disabling cookies does not affect your privacy—we collect only the data you actively provide to us through registration, deposits, and betting.

Your Rights and Our Commitments on nagahoki

Your Right to Access and Correct Your Data

You have the right to access, review, and correct your personal data on nagahoki at any time. Log into your account and visit "Account Settings" to view and edit your name, address, email, and phone number. If you spot an error, you can correct it immediately. If you need help accessing your data or have questions about what we store, contact our support team via live chat or email [email protected].

Request Data Deletion or Export

You have the right to request deletion of your personal data, subject to legal and regulatory exceptions. If you wish to delete your nagahoki account and all associated personal data, submit a written request to [email protected]. We will delete your data within 30 days, except for records required by law (betting history for regulatory compliance, transaction records for tax purposes).

You also have the right to export your personal data in a portable format. Request an export via [email protected]; we will provide a file containing your profile information, account history, and betting records within 15 days. This allows you to move your data to another service if you choose.

Data Retention and Deletion

We at nagahoki retain your personal data for as long as your account is active and for a period thereafter as required by law. After account closure, we retain betting records, transaction history, and identity verification documents for 7 years (standard regulatory requirement for financial records). We delete other personal data (email, phone, address) after 2 years unless you request earlier deletion.

If your account is closed due to compliance violations (e.g., accessing from a restricted jurisdiction), we may retain your data longer for investigation and fraud prevention purposes. In all cases, your retained data is encrypted and kept separate from active account databases.

We at nagahoki believe data privacy is not a feature we add on—it is fundamental to how we operate. Your trust is our most valuable asset, and protecting your information is our core responsibility.

Data Transfers Outside Your Jurisdiction

Our servers and data centres may be located in different countries than where you live. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and you use nagahoki, your data may be transferred to and stored in international data centres. We ensure that all transfers are encrypted and that receiving countries offer adequate data protection (or we use contractual safeguards such as Standard Contractual Clauses).

By opening a nagahoki account, you consent to international data transfers necessary to provide our service. If you are uncomfortable with this, you should not register. We do not offer a domestic-only data storage option.

Security Incidents and Breach Notification

We at nagahoki maintain security protocols to prevent unauthorized access, data theft, and cyber-attacks. However, no system is absolutely secure. If we experience a confirmed data breach affecting your personal information, we will notify you within 72 hours via email and account notification. We will also report the incident to relevant authorities as required by law.

We recommend you enable two-factor authentication (2FA) on your nagahoki account to protect it from unauthorized access, even if your password is compromised. If you suspect your account has been breached, change your password immediately and contact our support team.

Changes to This Privacy Notice

We at nagahoki may update this privacy notice as our services evolve or as legal requirements change. We will notify you of material changes via email and in-app notification. Your continued use of nagahoki after such changes constitutes acceptance of the updated notice. We encourage you to review this page periodically to stay informed of how we handle your data.

Contact Us About Privacy

If you have questions or concerns about our data practices, or if you wish to exercise your rights, contact our privacy team at [email protected]. We aim to respond to all privacy enquiries within 10 business days. For urgent security concerns, contact [email protected] and mention "URGENT: Security Concern" in the subject line.